Shipping And Return
Shipping Policy
Order Processing
- Processing Time: Orders are processed within 3 working days.
- Business Days: Monday to Saturday, excluding holidays.
- Order Confirmation: You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates and Delivery
- Shipping Rates: Shipping rates are calculated at checkout based on your location and selected shipping method.
- Delivery Time: Estimated delivery times are provided at checkout and vary by location and shipping method.
- International Shipping: We offer international shipping. Customs tax and import duties may apply and are the responsibility of the customers.
Shipping Methods
- Standard Shipping: Delivery within 8 to 11 working days.
- Express Shipping: Delivery within 4 business days.
- International Shipping: Delivery times vary by destination.
Return Policy
Eligibility for Returns
- Return Window: Items must be returned within 15 days of delivery.
- Condition: Items must be unused, in original condition, and with all tags attached.
- Non-Returnable Items: Custom orders, final sale items, and gift cards are non-returnable.
Return Process
- Initiate a Return: Contact us at (osaprons@gmail.com) with your order number and reason for return.
- Return Authorization: We will provide a return authorization and instructions for sending your item back.
- Shipping: Customers are responsible for return shipping costs. We prefer using a trackable shipping courier service.
Refunds
- Processing Time: Refunds are processed within 10 business days of receiving your returned item.
- Original Payment Method: Refunds will be credited to the original payment methods.
- Shipping Costs: Original shipping costs are non-refundable.
Exchanges
- Exchange Process: To exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, contact us within 7 days of delivery at [osaprons@gmail.com]
- Resolution: We will work with you to resolve the issue promptly, including offering a replacement or refund.
Contact Us
For any questions regarding our shipping and return policy, please contact us at:
Os Leather Aprons
Address: 711 E. Woodcross Dr Boise ID 83716 USA
Ph: +1(208)218-5345
Email: osaprons@gmail.com